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Customer Care Services:Because of DRAKEs extremely intuitive user interface and the very simple way of navigating through a huge amount of articles, DRAKE is predestinated to be used in Customer Care Projects.
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Big catalogues:If you have to manage huge amounts of information-pieces such as bodies of rules and regulations or a product catalogue, DRAKE and its genius way of navigation is made for you.
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Intranet-Portal:Because of DRAKEs flexible and modular background, it can easily be extended with many features that can be used for a personalized intranet-portal for your company.
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Case Study: Using DRAKE as knowledge-portal for a leading customer care center
DRAKE supports service operators of one of Germanys biggest insurance assistance companies to find exactly the right contract information, just in seconds.
DRAKE arised from a system development for one of Germanys leading insurance call centers, offering ambitious communication and service management solutions on behalf of well-known companies, for example from the automotive, financial and insurance sector.
In order to fulfill its remit, the operators access a huge information pool. When the previous system threatened to reach its limits in several ways, it was to find a new solution.
There were many requirements for the new system, but on top of the list was this one: Making it easy for everyone to deal with the huge amount of articles (6000 plus!).
With this clear goal in mind and after months of evaluating we decided to build a new, tailor-made system from the ground. The key feature of this system is the "guided search", a revolutionary navigation concept that gives every user the freedom of choice to navigate just the way he envisions the the topic (or how the customer describes his request). Learn more about this technique on our frontpage).
After two years of developing and testing, DRAKE is the latest result of this collaboration. And because it's been designed for one of the most demanding "knowledge branches" we can think of, it's perfectly made for every kind of business that combines knowledge with excellent customer service.
